Custom Order Policies

At Rivals, Inc. we want your order to go as smoothly as possible. Please take some time to review our procedures to expedite your order as quickly as possible. 

If you have any questions after reading these policies and how it applies to your order, please email us at customerservice@rivalsinc.com or call our main office at 563.933.0068.

Art Approval
For each order Rivals, Inc. will submit a Proof for customer approval. It is the customer’s responsibility to verify that all of the information on the proof is correct. This includes checking for any spelling, grammar, or design errors in the design. If an error is found after your order has been approved and printed Rivals, Inc. will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs approved by the customer.

Turn Around Time & Rush Orders
We have special super powers here at Rivals, Inc. so our standard turnaround time FROM APPROVAL OF PROOF AND PAYMENT is  6-8 Business Days. But remember, this does not include the time we take to work with you and make that custom order just right! Typically from start to finish, an order takes 10-14 business days. While we wish our super powers were to read minds too, the turnaround time depends upon your approval and payment speed. It also does not include shipping carrier speeds or lack their of...

Please note we are not open for national holidays and these days will add to the turnaround time of your order, so please plan accordingly. IMPORTANT** If you need your garments by a certain DEADLINE, let us know upfront prior to your order and we can see if it’s possible; rush fees COULD apply. Please Note: Ordering multiple designs at one time, individual order bagging, specialty inks and/or fulfillment services will add to our standard turn time.

Customer Relations
We are fortunate to work with some really great customers and companies. But, every once in a while we will have a potential customer who is rude or inappropriate. We reserve the right to not accept your order if you are unpleasant to work with!

Out of Stock
Due to the wide variety of brands, styles, colors, and sizes Rival, Inc. does not stock blank garments. From time to time the manufacture may be out of stock on ordered items. Rivals, Inc. will not be held liable for delays due to manufacture out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with other options.

Payment
Orders must be PAID IN FULL at the time of ordering or provided a purchase order number before Rivals, Inc. will begin the production process. A purchase order number is usually the case for schools and organizations but if your group requires different methods, please contact us and let us know your billing arrangements. In the case that payment UPON PICKUP is arranged, no portion of an order may be released for pickup until order is paid in full.